Below is a link to an Opinion piece I ghost wrote and which was published today in Adelaide’s online news site, InDaily. It is a critique of the narrowness of industry initiatives and regulatory responses to the impending closure of the 3G mobile network and the roll out of energy smart meters. The response is based almost exclusively around the need to fully inform consumers, rather addressing the fuller needs of consumers and the consequences for people dealing with the technology changes.

While the piece finishes with some implications for how we provide essential services, in a short piece it was impossible to draw out any broader theoretical concerns. However, in the back of my mind was always a critique of neoliberalism.

It is neoliberal ideology that posits people as consumers, makes essential services into commodities and imagines oligopolies as markets. It was in the neoliberal moment of Australian history that energy and telecommunication networks were privatised, and pseudo markets were constructed with rules that reflected the economic fantasy that if consumers are fully informed they will shop around and that this will deliver optimum outcomes. As the article shows,  we are still paying the price for that delusion.

Read the opinion piece here: https://www.indaily.com.au/opinion/2024/04/17/consumers-bear-the-cost-of-essential-service-changes